Unrilis

Shipping Info: We will do our best to ship orders as soon as possible.
Please note that we do not ship on Saturdays, Sundays and public holidays because the warehouse is closed.
Return Policy: Customer Inquiries / Damaged Delivery

Customer services are available for general customer inquiries that are related to a physical order.
Think of product and/or shipping related questions/complaints, damaged/lost delivery, wrong item, defective item, order status etc. If a message arrives belonging to one (or more) of these categories, feel free to forward this message to info@unrilis.com and we’ll get back to you as soon as possible in order to find a solution. In the event of damaged delivery: reports about damaged arrivals or lost packages after delivery must be submitted to info@unrilis.com within a maximum of 48-72 hours from the registered moment of delivery (as stated in the shipment tracking information). In-time reports can be filed as claim with the transporter involved, this will ensure entitlement to a suitable solution on behalf of the transporter’s insurance. Any reports arriving after 72 hours are no longer eligible to file as insurance claim, in this situation any additional costs made for resolving the customer matter belong to the responsibility of the Bandcamp shop owner. Unrilis can not be held responsible for this.